Privacy Policy

Last Updated: 10/30/2024

This website, www.mvmemo.com, and its associated subdomains (collectively, the “Site”) are owned and operated by Miami Valley Studios, LLC (doing business as “Miami Valley Memo”), a limited liability company constituted under the laws of the state of Ohio, United States of America.

Miami Valley Memo (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.

This Privacy Policy (the “Policy”) describes how we collect, use, and disclose information when you use our Site, subscribe to our newsletters, interact with us, or engage with any other products or services we offer (collectively with the Site, the “Services”).

By using our Services, you consent to your information being processed under this Policy. The Services are intended for users located in Ohio, and by accessing or using the Services, you confirm that you reside in Ohio.

1. Information We Collect

We collect information from and about you to improve your experience and provide you with our Services. Below are the types of information we collect and how we use them:

Information You Provide Us Directly

We collect information that you provide directly to us when using our Services. This could occur when you subscribe to our newsletters, schedule calls, respond to surveys, correspond with us, make a purchase, and in other interactions.

The information you provide that could personally identify you (“Personal Information”) may include:

Your name
Your email address
Your phone number
Your social media profiles
Your location (typically city or zip code)
Your billing information (used only for processing payments securely; we do not store this information beyond the transaction as required by law)

We use this Personal Information to personalize your experience, communicate with you, and fulfill any requests you make.

The non-personally identifying information you provide may include:

Your survey, poll, or form responses
Your direct correspondence with us (including emails, messages, calls, texts, and social media interactions)
User content, such as submitted events

In some cases, we may ask for information about your organization or company, such as its website, industry, location, or number of employees. This information helps us tailor our communications and Services to better suit your needs.

Information We Automatically Collect

When you interact with our website or engage with our Services, we automatically collect certain information to improve our content, provide a better user experience, and ensure our website functions properly. This information is typically non-personally identifiable and includes:

Usage Data: Information about how you use our website, such as pages viewed, links clicked, time spent on pages, and referring/exit pages. We use this data to understand which content resonates most with our audience and to make improvements accordingly.
Device Information: Details about the device you use to access our Services, including device type, operating system, browser type, and browser version. This information helps us optimize our website for various devices and browsers.
IP Address: We may collect and store your IP address, which helps us detect and prevent fraud, identify issues with our servers, and monitor traffic patterns on our website. However, we do not link your IP address to any personally identifiable information.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to personalize your experience, remember your preferences, and gather information about how our website is used. You can control cookie settings through your browser, but please note that disabling cookies may affect the functionality of our Services.

Children's Online Privacy Protection Act ("COPPA")

Our Services are not intended for children under 13, and we do not knowingly collect Personal Information from children under this age. If we become aware that we have collected Personal Information from a child under 13, we will promptly delete that information from our records.

2. Using Your Information

We use the information we collect for the following purposes:

Delivering our Services: This includes sending you newsletters and other requested services.
Responding to inquiries: We address your questions, feedback, and requests.
Personalizing your experience: Tailoring content to match your interests and preferences.
Processing transactions: Handling payments and any ongoing billing securely.
Conducting analytics and research: Using data to improve our Services, perform market research, and support business development.
Advertising and marketing: Sending promotional information about our Services or relevant offerings from our advertising partners.
Internal records and administration: Keeping organized records for operational purposes.
Legal compliance: Complying with legal requirements, enforcing our terms, and resolving disputes.

While we may show you advertisements from our partners, we will never sell your personal information to them or any third party.

3. Sharing Your Information

We share your information only with trusted third parties who help us operate our business and deliver our Services. These providers are contractually obligated to keep your data secure and to use it solely for the purposes they provide to us. We transfer data using secure methods and limit access to only what is necessary for them to perform their functions.

These third parties may include:

Data processors: Providers who process your personal information on our behalf to deliver specific services.
Our employees, contractors, and related entities: Individuals within our organization who need access to data to support operations.
Professional service providers: Such as accountants, bookkeepers, and legal counsel, who support our business administration.
IT service providers: When technical support or IT infrastructure assistance is needed.
Public authorities: When we are legally required to report information, during actual or potential legal proceedings, or to establish, exercise, or defend our legal rights.

The services we employ data processors for include:

Secure payment processing (e.g., Stripe)
Newsletter content management (e.g., Beehiiv)
Email, calendar, and digital meeting management (e.g., Google Workspace)
Accounting and bookkeeping (e.g., FreshBooks)
Website hosting (e.g., Webflow)
Scheduling meetings (e.g., Calendly)
Project management (e.g., Trello)
Managing communications and customer relationships (e.g., Pipedrive)

4. Data Security & Retention

We employ commercially acceptable measures to protect your information, including the use of strong passwords and two-factor authentication, to mitigate risks of loss, theft, and unauthorized access, disclosure, copying, use, or modification.

However, please be aware that no method of electronic transmission or storage can be entirely secure, and we cannot guarantee absolute data security. We strive to use trusted third-party services, but we cannot take responsibility for their security measures.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, or enforce our agreements.

5. Your Rights & Choices

Access and Correction: You have the right to request access to a copy of the personal information we hold about you and to request corrections to any inaccuracies.

Deletion or Restriction: You have the right to request that we delete the personal information we hold about you unless we are legally required to retain it. You may also request that we restrict the collection and use of your personal information. If these restrictions impact your ability to access or use our Services, we will inform you.

Unsubscribe: You can unsubscribe from our newsletters at any time by following the link at the bottom of the emails we send. Please note that if you’re an active customer, you cannot unsubscribe from essential service-related communications (e.g., billing notifications).

File a Complaint: You have the right to lodge a complaint with a data protection authority in your jurisdiction. We encourage you to contact us first so we can attempt to resolve your concerns.

We will provide reasons if we are unable to comply with your request. We will respond to your request(s) within 30 days of receipt.

6. Links To Other Websites

Our Services may contain links to websites or services not operated by us. We are not responsible or liable for the privacy policies, practices, procedures, or content of these third-party websites or services.

7. Business Transfers

If our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, your data may be included among the assets transferred to any acquiring parties.

By using our Services, you acknowledge that such transfers may occur and that any acquirer may continue to use your personal information in accordance with this policy.

8. Changes To Policy

We reserve the right to modify this Policy at any time. When changes are made, we will update the “Last Updated” date at the top of this page. To stay informed, we recommend visiting this page periodically.

If we make any significant changes in how we collect, use, share, or protect your information, we will notify you either on our site or by email.

Your continued use of our Services following any updates to this Policy will be considered acceptance of the changes.

9. Contact Information

If you have any questions or concerns about this Policy or our practices, contact us at:

Email: privacy@mvmemo.com

Mailing Address:

6545 Market Ave. North Ste 100
North Canton, OH, United States of America, 44721